HELPDESK – PROVISIONING SUPPORT SPECIALIST
Contract
Auburn Hills- Position is on site*
$60-65k
SUMMARY:
Reporting to the Help Desk Supervisor/System Administrator, this position of Helpdesk – Provisioning Support is responsible for the creation, editing, and disabling of user accounts and access to information technology (IT) systems. Periodically performs user account and activity reviews. Ensures the required approvals from the designated approvers are in place before granting user access to an application or network resource. This position requires outstanding customer service as well as strong attention to detail. This role is designated as a sensitive function. Handles the deployment, configuration, and security baseline enforcement for all HNA company-owned devices.
RESPONSIBILITIES:
Onboarding/Offboarding tasks regarding network and application access
- Maintaining Inventory Lists of equipment
- Order and deploy cellular device
- Providing equipment quotes
- Federation of new users to O365
- Providing onboarding assistance to HR
- Deploying PCs to users
- End User Orientation Session
- Helpdesk Approval Training
- Processing terminations
- Processing Orders with Dell for equipment purchase
Support and maintain user account information including rights, security, and system groups
- Activity Directory Management
- Network Folder/File Security Management
- Email account creation
Application Access (this area of responsibility is dynamic due to the fluidity of applications used within the organization)
- Customer Web Portals (i.e., Covisint, GM SupplyPower, etc.)
- XA
- AutoRelease
- Expense Tracker
- eReq
- Backup Support: Invoice Processing
- Requisition Submission
- Helpdesk Technician
Perform periodic audits to ensure compliance
ADDITIONAL DUTIES/TASKS:
- Identify, diagnose, and resolve first-level desktop hardware, software, network, and peripheral equipment problems, escalating as needed
- Log all problems and track calls to resolution
- Participate in team and project meetings
- Assist with development of documentation
- Occasional after-hours and weekend work to perform tasks that cannot be scheduled during normal business hours
- Other duties may be assigned
- Travel required on an infrequent basis
REQUIREMENTS:
- Bachelor’s Degree in computer science or equivalent combination of education and experience required. 0-3 years of experience providing operations & end-user software and hardware support
- Excellent troubleshooting and analysis skills
- Excellent communications skills
- Must have the ability to accept and cope with restrictive time limits and unpredictable situations
- Must demonstrate the ability to work well within a team environment.
- Must be willing to work flexible schedules outside of the normal business hours as needed and willing to travel (overnight and daily)
- Must have excellent oral, written, interpersonal and planning skills; as well as being an initiative-taker and highly motivation individual and able to demonstrate strong leadership capabilities